I design and deliver training, consulting, and education that gives people and organizations the language, skills, and systems to navigate conflict with clarity and care. Every engagement is tailored — nothing here is off the shelf.
Conflict doesn't have to be a crisis
WORK WITH JODIE
Trauma-informed
de-escalation training
Training & Education
For: Nonprofits, government agencies, healthcare teams, workforce programs
STARTING AT:t
$1,200
When your team works with people in crisis, high stress, or emotional volatility, the ability to de-escalate with skill and compassion isn't optional — it's essential. This training gives your staff a practical, trauma-informed framework for navigating difficult interactions while protecting the dignity of everyone in the room.
Drawing on Brené Brown's research on vulnerability, Bill Eddy's BIFF model, Glasser's Choice Theory, and trauma-informed practice, this is not a generic conflict workshop. It is designed around the real situations your team faces.
What's included
Custom half-day or full-day program design
Trauma-informed frameworks tailored to your population
Practical de-escalation tools and scripts
Facilitated practice and scenario work
Post-training resource guide for your team
Half-day · $2,200 full-day
Conflict systems
design & consulting
Consulting
For: Nonprofits, healthcare organizations, government agencies, including small and mid-size organizations in early conflict systems development
STARTING AT:
$2,500
Initial engagement · scoped to your needs
Most organizations manage conflict reactively — responding to crises after they've already caused damage. I help organizations build the internal architecture that makes conflict productive rather than destructive: clear pathways, shared norms, and proactive systems that prevent harm before it escalates.
This is systems-level work. We're not just resolving today's dispute — we're redesigning the environment so tomorrow's disputes become less frequent and more manageable.
What's included
Organizational conflict culture assessment
Gap analysis and systems recommendations
Custom conflict pathway and policy design
Staff and leadership orientation
Follow-up advisory support
Every engagement is built for you
I don't deliver pre-packaged programs. Before any engagement begins, we talk about your organization, your people, and what you're actually dealing with. What I bring is a framework — what we build together is yours.
Is this right for you?
Not every organization is ready for this kind of work — and that is okay. Here is an honest look at who tends to get the most from working with me.
This is probably a good fit if...
+Your team works with people in high-stress or emotionally charged situations and needs practical tools, not theory
+You have a conflict — or a pattern of conflict — that keeps resurfacing and you suspect it's structural, not personal
+Leadership is willing to look honestly at how your organization handles difficult conversations
+You want someone who will tell you the truth, not just facilitate a pleasant session
+You are a nonprofit, healthcare org, or government agency in Humboldt County — or open to working remotely
This is probably not the right fit if...
—You are looking for a one-size-fits-all workshop with no customization
—You need someone to take sides or advocate for one party in an active dispute
—Leadership is not willing to be part of the process — conflict work that skips the top rarely sticks
—You are looking for a quick fix to a problem that has been building for years
What people ask before reaching out
These are the real questions I hear most often. I would rather answer them here than have them stop you from starting a conversation.
"We've done conflict training before and it didn't stick. Why would this be different?"
Most conflict training fails because it treats conflict as an event rather than a system. A one-day workshop gives people new language, but if the environment that created the conflict doesn't change, the language fades inside a month. My approach addresses both the skills layer and the systems layer — so the work has somewhere to land after the training ends.
"You're building your practice. Are you experienced enough for this?"
It's a fair question and I'd rather you ask it than wonder. I hold an M.A. in Negotiation, Conflict Resolution and Peacebuilding, completed 40-hour SONAR Method mediation training, and am an approved volunteer mediator, instructor, and facilitator with Humboldt Mediation Services. I designed an 8-hour de-escalation program for the Humboldt Workforce Coalition. What I don't have is ten years of client files — and I'm honest about that. What I do have is serious training, current research, and a practice built on genuine engagement with this work. I'm also taking on a small number of clients right now, which means you get my full attention.
"We're a small nonprofit with a limited budget. Can we afford this?"
Possibly. I work with small organizations and I'm willing to have an honest conversation about what's feasible. I'm not interested in pricing people out of work that could genuinely help their team. If budget is a real constraint, say so in your first email. We'll figure out together whether there's a scope that works.
"I don't even know where to start. We have conflict but I can't describe it clearly."
That is exactly what the first conversation is for. You don't need to arrive with a clear problem statement. Most of the organizations I talk with know something is wrong but haven't had the language or the outside perspective to name it yet. That naming is part of the work — and it starts in the very first conversation.
"Do you work with organizations outside Humboldt County?"
Yes. My primary focus right now is Humboldt County and the North Coast, but training and consulting are both available remotely. If you're outside the area and the work feels like a fit, reach out.
How it works
Every engagement starts with a conversation — no obligation, no sales pitch. Just a real discussion about what your organization needs.
01
Discovery call
We talk about your organization, your people, and what conflict is actually costing you.
02
Custom proposal
I design an engagement scoped to your specific needs, timeline, and budget.
03
Delivery
We do the work together — training, consulting, or a combination of both.
04
Follow-through
You leave with tools, frameworks, and resources your team can use long after we're done.
Ready to bring conflict literacy to your organization?
Reach out to start a conversation. There's no obligation — just an honest discussion about what your organization needs and whether I'm the right fit to help.